Effective Date: July 17, 2026
1. Introduction
Welcome to The Zen Crystals Academy ("Company", "we", "our", or "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, register for our webinars, purchase our courses, subscribe to our emails, join our WhatsApp community, or otherwise interact with our services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information.
Personal Information
Depending on your interaction with us, we may collect:
Full Name
Email Address
Mobile Number
Billing Address
State and Country
Payment transaction details (excluding card or banking credentials)
Course purchase history
Webinar registrations
Communication preferences
Technical Information
When you use our website, we may automatically collect:
IP Address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Cookies and similar technologies
3. How We Use Your Information
We use your information to:
Create and manage your account
Deliver purchased courses and digital products
Process payments
Send order confirmations
Send webinar reminders
Provide customer support
Respond to enquiries
Improve our website and services
Analyze website traffic
Prevent fraud and misuse
Comply with legal obligations
Send promotional offers, newsletters, educational content, and updates (you may unsubscribe at any time)
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences
Keep you logged in where applicable
Measure website performance
Understand visitor behaviour
Improve marketing campaigns
Show relevant advertisements
You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
5. Third-Party Services
To operate our business efficiently, we may share limited information with trusted service providers including, but not limited to:
Shopify
Graphy
Razorpay
Cashfree
PhonePe Payment Gateway
Google Analytics
Google Ads
Meta Pixel
Meta Ads
WhatsApp Business
Zoom
Email marketing platforms
These providers process information only to provide services on our behalf and are required to protect your information.
6. Payment Information
Payments are processed securely through trusted payment gateway providers.
We do not collect, store, or process your debit card, credit card, UPI PIN, internet banking password, CVV, or complete banking information.
Payment processing is handled directly by the respective payment gateway under their own privacy policies.
7. Marketing Communications
If you register for our webinars, download resources, or purchase our products, we may contact you through:
SMS
Phone calls (where necessary)
These communications may include:
Webinar reminders
Course updates
Educational content
Promotional offers
Product recommendations
You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.
8. Data Sharing
We do not sell or rent your personal information.
We may share your information only:
with service providers assisting our business;
when required by law;
to comply with legal processes;
to protect our legal rights;
during a merger, acquisition, or restructuring of our business.
9. Data Retention
We retain your personal information only for as long as necessary to:
provide our services;
maintain purchase records;
comply with tax and legal requirements;
resolve disputes;
enforce our agreements.
Once the information is no longer required, it is securely deleted or anonymized where reasonably practicable.
10. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
11. Your Rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
Access your personal information.
Request correction of inaccurate information.
Update your information.
Withdraw consent where processing is based on consent.
Request deletion of your personal information, subject to applicable legal obligations.
Raise grievances regarding the processing of your personal information.
To exercise any of these rights, please contact us using the details below.
12. Data Transfers
Your information may be stored or processed on servers located within or outside India by our trusted service providers.
Where such transfers occur, we take reasonable measures to ensure appropriate safeguards are in place.
13. Children's Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.
14. Compliance with Indian Law
We process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, wherever applicable.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately upon posting the revised version on this page. The "Effective Date" at the top of this policy will indicate the latest revision.
We encourage you to review this page periodically.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
The Zen Crystals Academy
Email: academy@thezencrystals.in
Website: https://www.thezencrystals.in
Business Hours: Monday to Saturday, 11:00 AM – 6:00 PM (IST)
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.